Thank you for choosing Geek Appt. We value your satisfaction and strive to provide the best service. If you are not completely satisfied with your purchase, this policy outlines your rights and the procedures for refunds and returns.
1. Eligibility for Refunds and Returns
We accept refund and return requests under the following conditions:
- The request is made within 15 days from the date of purchase.
- The product or service is defective, damaged, or not as described.
- Proof of purchase (receipt, order number, or invoice) is provided.
- The item is returned in its original condition, including packaging and accessories (if applicable).
2. Non-Refundable Items and Services
Certain items and services are not eligible for a refund or return:
- Digital products, downloadable content, or software after activation.
- Services that have already been rendered or partially completed.
- Personalized or customized products.
- Clearance or final sale items.
3. Refund Process
To request a refund, follow these steps:
- Contact our support team at [email protected] with your order details and reason for the refund.
- If eligible, we will provide instructions on returning the item (if applicable).
- Upon receipt and inspection, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 15 business days, and funds will be credited back to your original payment method.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.
5. Exchanges
If you received a defective or incorrect product, you may request an exchange instead of a refund. Contact us within 15 days to arrange for a replacement.
6. Late or Missing Refunds
If you haven’t received a refund after the stated processing time:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- If you still haven’t received your refund, contact us at [email protected].
7. Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
For any questions or refund-related inquiries, please contact us at:
Geek Appt
Email: [email protected]
